Privacy policy

For your protection, please read these instructions carefully

Dear user: (HOCOMB TECNOLOGIA S.L., hereinafter also referred to as "we") takes the protection of personal information and privacy of our customers very seriously and therefore we have developed a privacy policy that covers how we collect, store, use, share and protect customer information. We have developed a Privacy Policy that covers how we collect, store, use, share and protect customer information.

Please read this Privacy Policy in its entirety to confirm that you fully understand our practices regarding your personal information and to make the choices you believe are appropriate.

By using or continuing to use our products and/or services after we have updated this Privacy Policy (and we will promptly notify you of such updates), you agree to the content of this Privacy Policy (including the updated version) and consent to the collection, use, storage and sharing of information about you in accordance with this Privacy Policy.

I. We will only collect and use your personal information for the following purposes.

(i) Where you are required to authorise us to collect and use your personal information

Our products and/or services include core features that incorporate functions necessary to enable information searches (including, but not limited to, listing, hotel, goods or services searches, advertising displays), interactive experiences, and to improve our products and/or services. We need to collect, store and use the following information about you in order to perform these functions. If you do not provide the relevant information, you will not be able to enjoy the products and/or services we offer. These functions include.

1. functions necessary to enable an information search or interactive experience

(1) User registration

When you register as a user, you will need to provide us with at least your intended account name, password, your own mobile phone number, email address (for email verification), and we will verify your identity is valid by sending an SMS verification code or email. Your account name is your default nickname and you may add your nickname, gender, date of birth, interests and information relating to your real name verification (including name, ID, facial features, etc.), all of which are part of your "account information". Your additional account information will help us to provide you with personalised information services, including information relating to your real name verification, which will also be used for relevant transactions, but if you do not provide such additional information, it will not affect the basic functions you use.

(2) Information display and search

In order for you to quickly find the information you need, we may collect information about the device you are using our services on (including device name, device model, device identifier, operating system and application version, device MAC address, language setting, resolution, service provider network ID (PLMN)), browser type, software list unique device identifier (e.g. IMEI/ android ID/IDFA/OPENUDID/GUID, SIM card IMSI information) to provide you with the best way to display product information. We will also use your personal information in order to continuously improve and optimise the above mentioned features.

(3) Online interaction experience

When you need to experience the VR service more deeply, you can choose online interactive services, such as online room talk, voice communication and other services, the above interactive services are provided by third-party service providers, before or during the interactive experience, the third-party service providers may require you to provide the necessary authentication information, if you do not agree, please stop using immediately. During your use of voice communications, your calls may be recorded, which will only be used by NuVision to monitor the quality of its services and improve service quality, and will not be used for commercial purposes.

(4) Customer service

When you need us to provide customer service, our customer service (including call centre and online customer service) will use your relevant information, account information and order information.

To ensure the security of your account, our call centre and online customer service will use your account information to verify your identity with you. We will check your order information. You may provide information other than the above, such as a contact person or contact number, when communicating with our customer service staff.

(ii) You may choose whether to authorise us to collect and use your personal information

(1) Personalised recommendations based on location information: We will collect your location information to determine where you are and automatically recommend properties, goods or services that are available for purchase in your area. For example, we can recommend the nearest available properties to you.

(2) Camera-based add-on: You can use this add-on to take videos, take photos, scan codes and log in with face recognition.

(3) Additional functions based on voice technology: you can use the microphone directly to consult and interact with third party service providers. For these functions, we will collect your voice recordings to identify your needs.

2. These additional features may require you to provide us with access to your geolocation (location information), camera (camera), photo album (photo gallery), microphone and address book on your device in order to collect and use the information involved in these features.